Incident and Release Manager

Job Description:

We are seeking a highly skilled and experienced Incident and Release Manager, who will be responsible for the Incident, Problem, and Release processes within the program. For Incident and Problem Management this would include Incident Triage methodologies, Impact Assessments, Troubleshooting, Stakeholder and Communications Management, and After-Action Root Cause Analysis and Corrective Action Plans. In Release Management, you will be responsible for the release life cycle and schedule, readiness reviews, Go-Live activity management, and participate in the CAB process.

Requirements:

US Citizenship Required.
Must be able to obtain Public Trust clearance.
This position is hybrid (on-site/remote). Candidate will be required to work on-site at minimum, three days a week.
This position has an initial 30-day on-site requirement (5 days/week) to ensure familiarization with program and Federal staff and the overall operating environment.

Qualifications and Experience:

Minimum of five (5) years of experience with a bachelor's degree or seven (7) year of experience without a degree
PMP or equivalent level certification
ITIL certification preferred
CSM, SAFe, or other Agile certification preferred
Proficiency in using JIRA
Strong understanding, knowledge of and experience in application of crisis and incident management principles, practices, and methods of implementation in a large and complex organization.
Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines
Working knowledge of Software Development Lifecycle
Experience in the use of Application Release Automation tools.
Strong Understanding of Knowledge, Change, and Configuration Management
Knowledge of traditional agile methodologies
Good understanding of application infrastructure, system architecture, and operating system
The candidate must have excellent communication skills, positive motivation, team building and leadership development.
NDI is seeking someone who can influence both transformational and event driven changes by focusing on organization design, leadership, culture, change management, communications, and training.

Responsibilities:

Responsible for supporting day-to-day preparedness, response, and recovery activities of the Incident & Crisis Management Program
Contribute to the development and ongoing maturity of plans, playbooks, policies, standards, and procedures applicable to incident response
Assist in the design, coordination, and facilitation of Crisis Management exercises
Responsible for day-to-day delivery of response/crisis management program activities, including providing guidance and consultation to employees across the enterprise to ensure compliance
Develop, communicate, and execute crisis management plans and playbooks
Coordinate and lead crisis management tabletops, process and procedure testing and corrective actions
Lead cross-functional crisis and incident management teams during an enterprise-wide crisis
Conduct incident after action reviews to identify strengths, improvement opportunities and track corrective actions
Drive commitment, support, ownership, accountability and results for the Response, Incident Response and Crisis Management activities
Assist with response program and process documentation including policies, procedures, frameworks, templates, and work instructions in support of the program and meeting regulatory requirements
Develop and conduct employee training to create awareness for areas of responsibility
Prepare comprehensive, timely, and detailed after-action reports
Analyze trends across incidents and exercises to recommend improvements that may not be apparent from looking at each incident or exercise in isolation
Assist with documenting the standards, SOPs, Incident Response playbooks, escalation protocols, etc. to facilitate response capabilities
Validate, test, and identify gaps in strategies and communicating results to leadership
Establish and maintain communication with enterprise crisis management and incident response team
Maintain roster of crisis management and incident response team members
Conduct annual training of all crisis management and incident response plans or as changes to each location team
Plan the release windows and cycles
Manage risks and resolves issues that affect release scope, schedule and quality
Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
Communicate all key project plans, commitments, and changes including requirements, schedule, and scope changes
Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
Produce Deployment, Run Books and Implementation Plans
Weekly Release Reporting
Communicate release details and schedules to the Business as required
Negotiate, plan and manage all release activities
Work with release engineers to understand impacts of branches and code merges
Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
Continually work towards making improvements in the release process
Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
Participate in CAB meetings to discuss release scope and/or roadblocks
Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs

Flexible work from home options available.

Compensation: $150,000.00 - $160,000.00 per year

JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience. Our ability to form long-lasting relationships with both candidates and employers is the foundation of our success and what drives everything we do. Our team knows that cultivating these relationships leads to the most effective results, which drive your company’s growth and progress.

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